**We are currently OOO. Orders placed 5/27 - 6/2 will ship on 6/5.**
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**We are currently OOO. Orders placed 5/27 - 6/2 will ship on 6/5.**
CART 0

Frequently Asked Questions

HOW IT WORKS

  • What is My Best 9 to 5 Life? 
    My Best 9 to 5 Life is a monthly subscription box + online community that inspires hard-working women to experience more joy and self-care in their work day.

  • What's in the box?
    Each month, subscribers get 4-6 surprise premium items curated around a personal growth theme, including: a personal development book to work through together, a cute item for your office to add joy and motivation to your work day, a motivational lifestyle product to encourage you all month, a self-care product to help you de-stress and prioritize your well-being, exclusive access to our online community of fellow motivated women like you and other members-only perks!

  • When will I receive my first box? 
    If you subscribe by the end of the month, you will receive the upcoming month's box. If you subscribe after, you will receive the box after that. So for example, if you subscribe on August 1 - 31, your box will ship by the first week of September. If you subscribe on September 1, your first box will be October's and your box will ship the first week of October.

  • Is there a contract?
    Nope! Our subscription is month-to-month and you can easily pause or cancel anytime before it renews on the 15th each month.

  • How much does it cost?
    $49/month, which includes the box of goodies (worth $62+), the monthly workbook, access to our private, subscriber-only online community and other members-only perks! Subscription boxes ship for a discounted rate of $7 anywhere in the U.S. (Average actual cost of shipping is $11.50/box).
  • I'm not sure that your box is worth $49.
    We understand your concern. We're a small business, so while we don't have the ability to offer massive deals like big businesses, the retail value of the box is always greater than the cost. We also strive to be much more than just a box of products. We are a community and value providing personalized service. We genuinely care about our members and only include quality, thoughtfully curated products that we feel would be useful each month.

    BILLING

    • How do I update my billing information?
      If you created an account, you can log in and update it in your portal. If you haven't created an account yet, you can edit it through the link you received in your subscription email. You can also email us at hello@mybest9to5life.com and we'll take care of it for you!

    • When will I be billed?
      Subscriptions auto-renew on the 15th each month so if you need to skip or cancel, you must do it in your portal or through the link in your subscription email, or contact us before then.

    MANAGING YOUR SUBSCRIPTION

    • My billing information changed. How do I update it?
      If you've created an account, you can log in and update it in your portal. If you haven't created an account yet, you can edit it through the link you received in your subscription email. You can also email us at hello@mybest9to5life.com and we'll take care of it for you!
    • How do I cancel my subscription?
      We're sorry to see you go but if you've created an account, you can log in and cancel it in your portal. If you haven't created an account yet, you can cancel it through the link you received in your subscription email. You can also email us at hello@mybest9to5life.com and while we'll be sad, we'll cancel it for you.
    • Can I skip a month?
      Absolutely! Easily skip next month's box in your portal if you've created an account. If you haven't created an account yet, you can create it by clicking on the link you received in your subscription email. You can also email us at hello@mybest9to5life.com and we'll take care of it for you!
    • I wanted to skip or cancel but missed the deadline. Can I get a refund?
      You must request a refund before we ship the boxes around the 4th of the month. Shipped boxes and orders are non-refundable.

    • If I don't need the items in my box, can I return it?
      Shipped boxes and orders are non-refundable. If you don't need the items in your box, it would be a great opportunity to gift them to a team member or your work bestie! They will appreciate your act of kindness.

    SHIPPING

    • How much is shipping? 
      Subscription boxes ship for a discounted rate of $7 anywhere in the U.S. One-time product orders $50+ also ship free anywhere in the U.S. Discounted shipping rates will be offered for orders < $50 based on your location and desired shipping speed. 

    • Where do you ship to?
      We currently only ship within the U.S. We'll consider shipping internationally in the future if there's a demand for it.

    • When does the box ship each month?
      Subscription boxes ship by the first week each month. One-time orders ship in 1-2 business days.

    • I haven't received my box yet. What do I do?
      Please allow up to 8 business days from the date of shipping to receive your box. If your tracking number shows that it was delivered, first check around your property and with your neighbors. If it's still not there, please contact us at hello@mybest9to5life.com and we will investigate it for you.

    • My box arrived damaged. What do I do?
      Oh no! If any of the items inside arrived damaged or defective, contact us immediately with a photo at hello@mybest9to5life.com within 7 days and we will make it right.

    • I moved. How do I change my shipping address?
      If you've created an account, you can update your address in your portal. If you haven't created an account yet, you can update it through the link you received in your subscription email. You can also email us at hello@mybest9to5life.com and we'll take care of it for you!